Privacy policy
Effective Date: 15/09/25
Last Updated: 09/01/26
About This Policy
Zest Footwear ("we," "us," or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase our products, or interact with our services.
What Personal Information We Collect
Information You Provide to Us
We may collect the following personal information when you:
- Create an account or make a purchase
- Subscribe to our newsletter or marketing communications
- Contact our customer service team
- Participate in surveys, competitions, or promotions
- Leave reviews or feedback
Types of information collected:
- Name and contact details (email, phone, address)
- Billing and shipping addresses
- Payment information (processed securely by third-party providers)
- Order history and purchase preferences
- Communication preferences
- Date of birth (for age verification if required)
- Any information you provide in communications with us
Information We Collect Automatically
When you visit our website, we may automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
Information from Third Parties
We may receive information about you from:
- Payment processors (transaction details)
- Shipping providers (delivery information)
- Social media platforms (if you interact with our social media)
- Marketing partners (with your consent)
How We Use Your Personal Information
We use your personal information for the following purposes:
Primary Purposes
- Order Processing: To process and fulfil your orders, including payment processing and shipping
- Customer Service: To respond to your enquiries, complaints, and support requests
- Account Management: To create and maintain your customer account
- Legal Compliance: To comply with our legal obligations and industry standards
Secondary Purposes (with your consent where required)
- Marketing Communications: To send you promotional emails, newsletters, and product updates
- Website Improvement: To analyse website usage and improve our online services
- Personalisation: To customise your shopping experience and product recommendations
- Research: To conduct market research and customer satisfaction surveys
Disclosure of Personal Information
We may disclose your personal information to:
Service Providers
- Payment processors (e.g., PayPal, Stripe) for transaction processing
- Shipping companies (e.g., Australia Post, courier services) for order delivery
- IT service providers for website hosting, data storage, and technical support
- Marketing service providers for email marketing and analytics
- Professional advisors including lawyers, accountants, and consultants
Legal Requirements
We may disclose personal information if required by:
- Australian law or court orders
- Law enforcement agencies
- Regulatory bodies
- To protect our legal rights or prevent fraud
Business Transfers
If we sell, merge, or transfer our business, personal information may be disclosed to the new owners, subject to this Privacy Policy.
Data Security and Storage
Security Measures
We implement reasonable security measures to protect your personal information, including:
- Secure Socket Layer (SSL) encryption for online transactions
- Secure data storage with access controls
- Regular security assessments and updates
- Staff training on privacy and data protection
Data Retention
We retain your personal information for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal obligations (e.g., tax records for 7 years)
- Resolve disputes and enforce agreements
Overseas Data Transfer
Some of our service providers may store or process data overseas. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.
Countries where data may be processed include:
- United States (cloud hosting, payment processing)
- European Union (analytics, marketing tools)
Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files stored on your device when you visit our website. We use cookies to:
- Remember your preferences and login details
- Analyse website traffic and user behaviour
- Provide personalised content and advertisements
- Enable essential website functionality
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Your Privacy Rights
Under Australian privacy laws, you have the right to:
Access Your Information
- Request access to the personal information we hold about you
- Receive a copy of your personal information in a usable format
Correct Your Information
- Request correction of inaccurate or incomplete personal information
- Update your account details at any time
Delete Your Information
- Request deletion of your personal information (subject to legal requirements)
- Close your account and remove personal data
Restrict Processing
- Object to certain uses of your personal information
- Withdraw consent for marketing communications
Data Portability
- Request transfer of your personal information to another service provider
- Receive your data in a structured, machine-readable format
How to Exercise Your Rights
To exercise your privacy rights or make a complaint:
Contact us:
- Email: hello@zestfootwear.com.au
- Address: 21/23 Jets Court, Melbourne Airport VIC 3045
- Business Hours: 9am to 5pm Monday to Friday
We will respond to your request within 30 days and may require identity verification.
Marketing Communications
Consent
We will only send you marketing communications if you have consented to receive them.
Unsubscribe
You can unsubscribe from marketing emails at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us directly
- Updating your account preferences
Third-Party Links and Services
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to read their privacy policies.
Children's Privacy
We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending notification emails to registered customers
- Updating the "Last Updated" date at the top of this policy
Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.
Complaints and Contact Information
If you have concerns about how we handle your personal information, you can:
- Contact us directly using the details above
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
Additional Information
Our Commitment
We are committed to handling your personal information transparently and in accordance with Australian privacy laws.
Regular Reviews
We regularly review our privacy practices to ensure ongoing compliance and protection of your personal information.
Rintoule Street Investments Pty Ltd
ABN: 18686850304
Email: hello@zestfootwear.com.au
Phone Number: 1800 548 484